Refund policy
At TilderPenArt, we want you to love your artwork. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and undamaged
- In its original packaging
- Accompanied by your receipt or proof of purchase
To initiate a return, please contact us at info@tilderpen.art.
Return Address:
TilderPenArt
165 W Gordon St, Apt R1
Allentown, PA 18102
United States
If your return is approved, we'll provide instructions on how and where to send your package. Please do not send items back without contacting us first, as they will not be accepted.
If you have any questions about returns, email us anytime at info@tilderpen.art.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your artwork arrives damaged, defective, or you receive the wrong item, contact us immediately at info@tilderpen.art. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized artwork
- Commissioned paintings
- Sale or clearance items
- Gift cards
If you're unsure whether your purchase qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you would like a different artwork, simply return the eligible item following our return policy. Once your return is approved, you may place a new order for your preferred piece.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your purchase within 14 days of delivery for any reason, provided the artwork is returned unused, in its original condition and packaging, along with proof of purchase.
This does not apply to custom or personalized artwork.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@tilderpen.art.