Shipping policy

Thank you for shopping with TilderPenArt. Every artwork is carefully prepared and packaged to ensure it arrives safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Custom or commissioned artwork may require additional production time. If applicable, the estimated completion time will be communicated before your order is shipped.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping

We proudly ship from the United States to customers worldwide.

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Estimated delivery times may vary depending on your location:

United States: 3–7 business days
Canada: 5–10 business days
Europe: 7–14 business days
Australia & New Zealand: 7–15 business days
Rest of the World: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to weather conditions, customs processing, carrier delays, holidays, or other circumstances beyond our control.

TilderPenArt is not responsible for shipping delays once an order has been handed over to the shipping carrier.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to update after shipment.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

TilderPenArt is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, contact us immediately at info@tilderpen.art. While we'll do our best to help, we cannot guarantee changes once an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us at info@tilderpen.art within 7 days of the expected delivery date.

We'll work with the shipping carrier to investigate the issue and help find an appropriate resolution.